Orthodontics

Patient Journey

We want to make sure you know what to expect when you visit an Bupa orthodontist. Below is a step-by-step guide of the process we will take you through to straighten your smile.

  • Speak to dentist about straightening your teeth
  • Arrange a consultation to discuss the options available to achieve your desired results. If under 18 review if you’re a suitable candidate for NHS treatment.
  • In consultation with your dentist select the treatment option that best suits your requirements.
  • Review the different payment options available for your treatment.
  • Attend the practice to begin your treatment
  • Continue to attend the practice regularly throughout the course of your treatment to ensure progress is maintained
  • Complete your orthodontic treatment and remove any braces or orthodontic devises
  • Maintain a regular check-up with your dentist to ensure you preserve your new smile

Under 18s patient journey flow diagram

Initial letter to parent to confirm receipt of referral & response form offering

Option 1
Private
consultation

  1. Qualify for
    NHS treatment
  2. Return to NHS waiting
    list or start private
  3. Letter to GDP
  1. Do not qualify for
    NHS treatment
  2. Accept/No treatment
    or start private
  3. Letter to GDP

On completion of treatment a retainer is fitted and supervision continues for a further year

Option 2
Waiting list for NHS consultation

  1. Top of waiting list
    letter sent
  2. NHS assessment
  3. Qualify and ready
  4. Treatment waiting list or start private
  5. Letter to GDP
  1. No response
  2. Reminder letter sent
  3. Not ready
  4. Review
  5. Letter to GDP

Adult patient journey flow diagram

Letter to patient offering:

Option 1

  1. Free assessment
  2. Start treatment
  3. Letter to GDP
  1. No response
  2. Reminder letter sent
  3. No response
  4. Letter to GDP

Option 2

  1. Full consultation
  2. Start treatment
  3. Letter to GDP
  1. No response
  2. Reminder letter sent
  3. No response
  4. Letter to GDP

On completion of treatment a retainer is fitted and supervision continues for a further year

We always respond promptly to referral requests and provide the highest standard of communication and patient care