As part of Bupa Dental Care’s nationwide network, we’re proud to put patient care and comfort at the very heart of everything we do.
Our Values are:-
OUTCOME FOCUSED - We are focused on our patients first and foremost we would like our patients to feel relaxed when visiting our practice and when leaving to feel like they have had a pleasant experience
INNOVATIVE - We continually ask our patients to provide us with feedback so that we can find ways to improve the service that we already offer.
COLLABORATIVE - At Bupa Dental Care Durham we are a very friendly, enthusiastic and welcoming Team. We work very closely together as a team to keep the practice running smoothly.
TRUSTWORTHY - We are reliable as a practice and we always try to make sure we have cover and provide the best service we can.
INSPIRING - As a team, we have made Bupa Dental Care Durham a great place to work where our people are inspired to be the best they can be.
Customer care was phenomenally good – email & text alerts/reminders. Lucy & Laura both excellent (Lucy on phone, Laura face-to-face on reception), Laurence was brilliant, put me totally at ease, very professional, precise, concise, empathetic, considerate, helpful, without any judgement – loved ‘the experience’. Also fortunate to meet Julie – Practice Manager – She is another ‘star-behind-the-scene’ – an additional happy encounter too.Miss Emily Harris View patient feedback
Friendly and very helpful staffMiss Emily Harris View patient feedback
“As someone who has been very nervous about coming to the dentist-due to childhood past incidents (School Dentist). I feel completely at ease coming here for any dental treatment. The staff have always been very friendly and helpful whether at the surgery or via the phone.”Alicia.View patient feedback
Of our patients say ‘The quality of their treatment was good.’
Would recommend our practices to others.
Of our patients say ‘I feel involved in all decisions about my care.’
Scores are cumulative and updated daily.