NHS Patient FAQs
Important news your dental practice will soon be part of Bupa
We want to share with you the news that Bupa has recently bought all of our dental practices; this means that your local practice will soon be rebranded to Bupa Dental Care.
What this means for you
Changes to look out for
Other than the changes to your practice’s appearance, we hope that you will soon start to see the benefit of a combined wealth of expertise and experience from a company without any shareholders. This is something we’re really excited about and hope you are too.
What happens to my personal information?
If you have any questions about how we handle your information, or you have any other privacy concerns, you can contact us at firstname.lastname@example.org.
Do I need to become a Bupa member or have Bupa insurance?
No. Anyone can come into a Bupa Dental Care practice for treatment. You don’t need to be a Bupa member and no insurance is needed.
Will the staff and dentists stay the same?
Yes. You will continue to be seen and treated by the same dentist and practice team.
Will I still be able to receive NHS treatment at my practice?
Yes. If you’re an NHS patient, you will continue to receive treatment under the NHS. That will not change.
How will moving to Bupa affect my treatment?
Bupa Dental Care will continue to deliver the same level of treatment and service as we have previously.
What is Bupa’s commitment to the NHS?
Now that Bupa Dental Care has bought our practices, they’ll continue to provide dentistry to NHS patients, as well as private patients, and offer the same level of service and care as we have.
Can I still use my dental plan?
If you’re on a dental plan from the practice, eg Denplan, you can continue to use your plan exactly as you didbefore. If there are changes in the future, we’ll contact you.
Can I have NHS treatment at any Bupa Dental Care location?
NHS availability varies from practice to practice and is linked to individual contracts set up with the NHS. You can ask your local practice if they treat NHS patients.
Can I still claim from other dental insurers now Oasis is changing to Bupa?
Yes. Your insurance will still be valid at our practices subject to the terms of your policy.
Will prices stay the same?
Yes. There are no price changes as a result of being bought by Bupa. Obviously, like any business, we regularly review our pricing along with all aspects of our service.
If I have Bupa health insurance am I covered for dental treatments?
Routine dental treatments a not normally covered under health insurance policies. Please refer to your membership guide for full details of what is included in your health insurance policy or contact Bupa health insurance on 03456 090 111*.
Will my next appointment change?
No. If you have an appointment booked just come in as normal.